Initial password and location: ------------------------------ After you have finished the setup, you will find your otrs2 under this URL: http://localhost/otrs/index.pl The initial username is: root@localhost The initial password is: root Please change this after you have logged in! Upgrading to MySQL >= 5.5: -------------------------- Since MySQL 5.5 changed its default storage engine from MyISAM to InnoDB you might encounter problems on upgrading OTRS from the otrs.CheckDB.pl script. Here you will find additional notes about this problem: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=707075 Here you will find a possible solution: http://blog.otrs.org/2013/02/20/about-otrs-mysql-myisam-and-innodb-storage-engines/ OTRS package manager: --------------------- otrs2 includes by default a package manager. This will not work with the Debian package, because to have it work, we need to relax too many file permissions. Also have a look here: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=475737 But if you are aware of the security issues and you realy need the integrated package manager, then execute the following: /usr/share/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=www-data --web-user=www-data --web-group=www-data /usr/share/otrs/ -- Patrick Matthäi Wed, 12 Feb 2014 10:27:47 +0100