Initial password and location: ------------------------------ After you have finished the setup, you will find your otrs2 under this URL: http://localhost/otrs/index.pl The initial username is: root@localhost The initial password is: root Please change this after you have logged in! Upgrading to MySQL >= 5.5: -------------------------- Since MySQL 5.5 changed its default storage engine from MyISAM to InnoDB you might encounter problems on upgrading OTRS from the 'otrs.Console.pl Maint::Database::Check' script. Here you will find additional notes about this problem: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=707075 Here you will find a possible solution: http://blog.otrs.org/2013/02/20/about-otrs-mysql-myisam-and-innodb-storage-engines/ OTRS package manager: --------------------- otrs2 includes by default a package manager. This will not work with the Debian package, because to have it work, we need to relax too many file permissions. Also have a look here: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=475737 But if you are aware of the security issues and you realy need the integrated package manager, then execute the following: /usr/share/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=www-data --web-user=www-data --web-group=www-data /usr/share/otrs/ -- Patrick Matthäi Wed, 12 Feb 2014 10:27:47 +0100