Initial password and location: ------------------------------ After you have finished the setup, you will find your Znuny under this URL: http://localhost/otrs/index.pl The initial username is: root@localhost The initial password is: root Please change this after you have logged in! OTRS package manager: --------------------- otrs2 includes by default a package manager. This will not work with the Debian package, because to have it work, we need to relax too many file permissions. Also have a look here: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=475737 But if you are aware of the security issues and you realy need the integrated package manager, then execute the following: chmod g+w -R /usr/share/otrs/ chmod g+w -R /var/lib/otrs/ chgrp www-data -R /var/lib/otrs/ chgrp www-data -R /usr/share/otrs/ -- Patrick Matthäi Wed, 20 Sep 2018 10:27:47 +0100